[Telco Voice] How do I set up call screening?

This feature is limited release.

Telco Voice is only available to a select group of limited release participants. If you are not participating, this article does not apply!

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You have control to ensure you receive important calls while limiting the callers that ring your phone. You can also filter callers or forward important callers to another number. Calls from anonymous callers, or certain callers, can be given special treatment, such as being blocked, sent directly to voicemail, forwarded to another phone number (like your mobile), or having a custom ring pattern assigned.

Set up call screening from your phone

Star codes can be used to set up call screening from your phone.

Anonymous Callers

Calls from anonymous callers (those without caller ID) can waste your time and distract you from other calls you want to take. Block them from even ringing your phone. 

Code	Description
*77	Block Anonymous Callers Calls without caller ID will be blocked and the caller will hear a busy tone. Dial the star code. You will hear, “Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to connect to your line.”
*87	Allow Anonymous Callers Calls without caller ID will be allowed. Dial the star code. You will hear, “Your anonymous call rejection service has been deactivated.”
*95	Block Anonymous Callers with Message Calls without caller ID will be blocked and the caller will hear a message.   Dial the star code. You will hear, “Your anonymous call rejection service has been activated. All incoming calls will be checked for number privacy before they are allowed to complete your line.”
*97	Unblock Anonymous Callers with Message Disables “Anonymous Callers: Block with Message.” Anonymous calls will be allowed.   Dial the star code. You will hear, “Your anonymous call rejection service has been deactivated.

Custom Callers

Use this feature to control who can call your phone and what happens when they do. These settings can be managed in the Telco Voice Portal or by star code.

Code	Description
*59	Allow Custom Callers Calls from the number specified will be blocked with a message. Use this feature if you’ve blocked all callers and want to allow a specific caller to contact you. Dial the star code. Enter your voicemail PIN followed by #. Enter the 10-digit phone number, staring with 1, followed by #. You will hear, “Calls from [phone number] will be allowed.”
*60	Block Custom Callers Calls from the number specified will be blocked. Blocked callers will hear a busy signal.  Dial the star code. Enter your voicemail PIN followed by #. Enter the 10-digit phone number, starting with a 1, followed by #. You will hear, “Calls from [phone number] will be blocked.”
*58	Block Custom Callers with Message Calls from the number specified will be blocked with a message. Dial the star code.  Enter your voicemail PIN followed by #. Enter the 10-digit phone number, starting with 1, followed by #. You will hear, “Calls from [phone number] will be blocked.”
*63	Forward Custom Callers Calls from the number specified will be forwarded. Dial the star code.  Enter your voicemail PIN followed by #. Enter the 10-digit phone number, starting with 1, followed by #. You will hear, “Calls from [phone number] will be forwarded.” For forwarding to work, a Forward To number must be set up in the Telco Voice Portal. If a number is not set, forwarded calls will fail over to the All Other Callers setting.

All Other Callers

If you don’t want to receive calls from anyone, use this feature to block all callers and then enable only custom (specific) callers to reach you. 

Code	Description
*64	Block All Other Callers All other callers (not otherwise specified in Call Handling settings) will be blocked. Dial the star code. You will hear, “Your selective call accept service has been activated.”
*74	Allow All Other Callers All other callers (not otherwise specified in Call Handling settings) will be allowed.  Dial the star code.  You will hear, “Your selective call accept service has been deactivated.”

Call Trace

Call Trace allows you to mark a harassing or threatening phone call in your Call History. If necessary, you can take additional actions to establish a case with your local law enforcement agency.

Code	Description
*57	Call Trace After ending the call, dial the star code.  You will hear, “The previous call will be marked in your call history.” A new line for the trace will be entered in the Call History.

Do Not Disturb

When you don’t want your phone to ring, activate Do Not Disturb to send all incoming calls directly to your voicemail box. 

Code	Description
*78	Enable Do Not Disturb Dial the star code.  You will hear, “Do Not Disturb enabled.”  All calls will be sent to voicemail.
*79	Disable Do Not Disturb Dial the star code.  You will hear, “Do Not Disturb disabled.”

Set up call screening from the Telco Voice Portal

Call screening settings can be managed on an individual user basis or applied to the entire account. 

To set user level call screening:

1. Go to Account > Business Cloud > Users and select an user to expand their settings.
2. Go to Calls > Call Screening and choose a screening behavior from the drop-down. 

To set account level call screening:

1. Go to Account > Settings > General.
2. Under General Settings > Account Call Screening, choose a screening behavior from the drop-down menu. 

When you're done, click Save at the bottom of the page.

Call screening fields and descriptions

Use the table below to understand what each field means within the call screening setup page (pictured).

Field	Description
[+Add Caller]	Starts the process of setting up call screening behaviors.
Screening Forward Number	This is the destination number used when a call screening category is set to Forward.
Anonymous Caller	Choose what happens to incoming calls that don't send caller ID.
Toll-Free Caller	Choose what happens to incoming calls from a toll-free number.
All Other Callers	Choose what happens to all other incoming calls, unless otherwise defined by a custom rule.
Custom Callers	Define the screening behavior for a specific phone number.

Call screening behaviors

For each category, choose a screening behavior from the drop-down menu. The options and their behavior are explained in the table below.

Field	Description
Allow	Allow the caller to ring through.
Allow with Priority Ring	Give the caller a different ringtone from other callers. The specific ringtone can be selected from a drop-down menu when this option is selected.
Block	Block the caller from ringing through.
Block with Message	Block the call with a message: "The number you have dialed is not accepting calls at this time."
Forward	Forward the caller to the number specified in the Screening Forward Number field.
Voicemail	Send the caller directly to voicemail.