Getting Telco fiber to your home

Once you order Telco Internet, a team member will be in touch within three days to discuss the Telco fiber-to-your-home process's next steps. We need to set up a time for a technician to set up your internet equipment and plan your network connection. This home visit is the primary appointment for installing Telco equipment and activating your service. 

If you live in Westminster, Solana Beach, or Fullerton, your installation process will be slightly different from other Telco Towns.

Overview

Congratulations on your Telco order!

What are the next steps to getting Telco fiber to your home?

1. Telco will reach out to you to schedule a home visit.
2. Technicians will install a fiber connection outside your home.
3. Home visit for Telco technicians to set up equipment and answer any questions.
4. Enjoy your Telco internet!

Fiber Installation

A Telco team member will contact you to confirm your order, schedule a home visit, and go over installation details. The home visit is your chance to create a game plan for our technician to connect your interior and exterior equipment.

How is Telco fiber internet different?

Telco offers genuine fiber to the home rather than relying on existing copper lines, which means:

• Telco will install the fiber connection from the node directly to your house.
• Telco will mark your utilities and plan where to dig for your underground fiber optic cable.

In most cases, the fiber laying process is done within a week of your chat with a Telco team member. The fiber laying process is separate from your scheduled home visit.

Home Visit

After the fiber is laid, a Telco technician crew will arrive at your scheduled home visit. Our visiting Telco technician will set up the necessary equipment, mark out a pathway for the fiber optic cable on your property, and answer any questions you may have regarding the overall process. 

Note: For service to be activated as quickly as possible, all equipment should be left powered on and connected.

Internet Activation

The Telco Support team will be notified once your home has been fully connected to our fiber network and will activate your service. We'll contact you to confirm that your service is active and help ensure everything is working as expected. You’re now ready for fiber Internet!

Customers in Westminster, Solana Beach, and Fullerton

Our installation process is a little different in certain Telco towns. If you live in Westminster, Solana Beach, or Fullerton, your Telco fiber network is constructed and installed by a municipal or third-party organization. First, they arrange to lay the fiber on your property according to your request in the Access Agreement. Our team will reach out to book your final installation with a Telco technician once this fiber is in place.

A Telco technician will connect your Inside Telco box and router during the final installation and ensure your service is fully up and running before finishing up.

Frequently asked questions

How long does the home visit take?

We book a two-and-a-half-hour home visit appointment, but most people only need about one hour. However, the time is yours to ask any questions or explore options!

What sort of equipment is involved with Telco fiber internet?

Our Telco technician installs an Outside Telco box for the fiber to enter into your home and an Inside Telco box that connects to your router. Whether you are using a Telco router or your own router, the Telco technician can help with some basic setup.

When can I cancel my existing internet service?

We suggest waiting about 24 hours after your Telco service installation to cancel with your current provider. No one likes being without Internet service, so a little overlap to ensure everything works is our recommendation.