Telco mobile has started emailing customers with active lines on the CDMA network, informing them that they require new Telco SIM cards.
Why is Telco asking me to change my SIM card?
As the demand for faster speeds and more consistent service increases, our network partner has decided to transition away from the CDMA network to free up more assets and offer greater support towards the GSM network. GSM is almost exclusively the industry standard worldwide and provides greater flexibility and more device options.
Why do I need a new phone?
If the email you received from Telco informed you that you need to upgrade your phone, your phone is not compatible with our other two networks.
To work with our networks, your phone needs to be unlocked with VoLTE capability. The phones in our Telco shop are unlocked and support VoLTE.
How do I activate my new SIM card?
To activate your new SIM card, you'll need the IMEI of your current device and the ICCID of your new SIM card. The ICCID is the number on the SIM card packaging, starting with 89. You can also find the ICCID on the SIM card, and it is the first two lines on the SIM card.
Once you have that information, you can activate your new phone and SIM card with your existing Telco number.
Once you have received your SIM, it will take up to 24 hours for the SIM to be activated. You will continue to receive service on your current SIM until the new one is activated. When the new SIM is activated, you'll get an email from us notifying you that the new SIM is active.
We recommend remembering to turn on WiFi before requesting the switch. That way, you can still access some services while in the porting process.
If you run into any issues, you can also email us for help with your activation.
Why is my new SIM not working?
If the SIM in your phone isn't working yet, the first thing to check that the transfer is complete. You can check by looking for the successful transfer email from us or by logging into your Telco account and looking under Device Settings.
Once the transfer is completed, you need to make sure that the phone is connected to the network. All you need to do is make sure that you have a signal and restart your phone. Allow your phone a few minutes to apply any carrier updates that you may get when you restart, and you're set to go!
Some indoor signals are too weak for initial activation. If the restart didn't work while you're indoors, please restart your phone while outdoors.
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