Carrier reset for CDMA devices

A carrier reset is almost always necessary if you're activating a CDMA phone that's had a different phone number on it before. This reset sends your phone's new information to the network so that you can get service. It can also be useful to run this reset if you're having trouble getting voice, text or data on your CDMA phone. Don't worry—this step only wipes the old phone number from your phone; it will not erase any personal photos, videos, contact info, or other files from your phone.

Before you start

In some cases, you'll need your phone's unique Master Subsidy Lock code (MSL), so it's good to have that handy before you start. You can find the MSL in the Detail section of your phone's settings in your Telco account online. If your phone doesn't prompt you for an MSL when you're running this reset or if the MSL is unavailable from your Telco account online, don't worry—it just means that it's not needed.

Android

For newer Android devices

1. Go to the dial pad or phone app
2. Enter *# *# 72786 #* #* into the dial pad. Don't tap the call icon or try to connect.
3. Confirm the reset.
4. Allow the phone to restart and go through the activation process.

Older Android devices

1. Go to the dial pad or phone app
2. Enter # # 72786 # into the dial pad. Don't tap the call icon or try to connect.
3. If prompted, enter your MSL.
4. Confirm the reset.
5. Allow the phone to restart and go through the activation process.

Note: Many LTE phones can perform a carrier reset over a WiFi connection, but some phones cannot update over WiFi. If the steps above do not complete on your phone, disable WiFi and enable data and try again. 

iOS

1. Connect to WiFi or data.
2. Go to the phone app.
3. Enter # # 25327 # and tap Call.
4. When the "Reset Subscriber Settings" message appears, tap Ok.
5. Wait 5-10 seconds for the word "Searching" to appear in the top left-hand corner.
6. When the phone shows signal dots again, it's ready to use.

Feature phones

Not all feature phones or non-smartphones have a carrier reset option. If your feature phone doesn't respond to these steps, get in touch so we can help you out.

1. Go to the dial pad.
2. Enter # # 72786 # into the dial pad. Do not tap the call icon or try to connect.
3. When prompted, enter your MSL.
4. Confirm the reset.
5. Allow the phone to restart and go through the activation process.

Manual Programming

If the above code does not work for your feature phone you can try to see if manual programming will do the trick. Your MSL and MSID can be found in the device settings of your Telco account. 

1. Go to the dial pad.
2. Tap phone icon and enter: # # your 6 digit MSL # (ex. ##526451#)
3. Tap the Menu icon on the top right-hand corner (3 dots in a vertical line)
4. Tap Edit
5. Tap MIN or MSID field and delete existing info
6. Enter your 10 digit MSID 
7. Tap the MDN field and delete existing info
8. Enter your 10 digit phone number
9. Tap Done
10. Allow the phone to restart and go through the activation process.